We are full members of NABAS, please click below for more details
Our terms and conditions below govern your use of our website.
We will supply you with any goods (“Goods”) listed on our website www.royalballoon.ie
Please, tick the box at the checkout process if you accept them. Please, understand that if you refuse to accept these terms and conditions, you will not be able to order any Goods from our website.
*Your order is not confirmed until review by Royal Balloon Team and confirmed to be available/possible.****
APPLICATION OF TERMS
1.1 These terms and conditions apply to all sales of Goods provided by us to you via our website, over the telephone, by email or in person.
1.2 No contract for the supply of Goods (the “Contract”) shall exist until we dispatch the Goods to you.
1.3 Each order for Goods by you to us will be deemed to be an offer by you to purchase Goods subject to these terms.
1.4 You must ensure that the terms of your order and any applicable specification are complete and accurate.
1.5 These terms will be incorporated in the Contract to the exclusion of all other terms and conditions.
DESCRIPTION OF GOODS
2.1 The Goods will conform in all material respects with any specification provided to and accepted by us. We reserve the right to amend any specification without prior notice to you provided that any such amendment does not adversely affect the performance of the Goods.
3.1 It is not necessary to register with us in order to use most parts of this website.
3.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
3.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
PRICE and PAYMENT
4.1 The price of any Goods will be as quoted on our website or as otherwise agreed between us, except in cases of obvious error.
4.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already been dispatched.
4.3 Delivery costs will be added to the total amount
4.4 Payment for goods can be made by cards(we use Stripe) or using Paypal.
5.1 The Goods will be delivered to the delivery address provided by you. Please, give us a postcode and as many details as possible to avoid late delivery.
6.1 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
6.3 When using this website you shall not post or send to or from this website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in Ireland. (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
6.4 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
7.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
7.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
EXCLUSION OF LIABILITY
8.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
8.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of Ireland.
LAW AND JURISDICTION
9.1 These terms and conditions are governed by Irish Law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction in Irish courts.
10.1 We need to collect some personal details about you to process your orders but please be assured we will always protect your privacy. Any personal information we collect will be used in accordance with The Data Protection Act 1988. Unless you have given us consent, we will not email you in the future and we will not pass your details onto any third parties. The information we will collect from you will generally be your name, address, contact and credit/debit card details. When you pay by credit/debit card through the website all your details will be encrypted and sent directly to Stripe and Permanent TSB bank, we will never see them. If you wish to check that the information we hold about you is accurate and up to date, you can email us and we will correct any discrepancies you find.
11.1 We very rarely have a Royal Balloon damaged in transit as they are all delivered in a balloon transport bag or individually and carefully transported in their box. If an item arrives damaged give us a call or drop us an email and we will send out a replacement balloon ASAP.
11.2 If you are dissatisfied with your order for any reason, please call or drop an email and we will refund or exchange. If you wish to cancel an order that has not been dispatched, please call or drop an email and we will refund. Please allow up to 21 days for a refund.(as we are using Stripe)
12.1 If you cancel your order with 48 hours before, you get 100% refund
12.2 if you cancel your order 24 hours prior your event, you get 50% refund
12.3 If you cancel your order on the day of your event, we are afraid we can't refund anything.
Tips for Caring for your Balloons
To make your balloons float, they have been filled with helium. Helium is a safe, non-flammable gas that is lighter than air.
Please do not inhale the helium.
All helium filled balloons are affected by extreme temperature. They like a constant room temperature.
Never leave helium balloons anywhere too COLD or too WORM. Cold air can cause your helium balloons to deflate.
Very warm air can cause your helium balloons to poop.
• Float time guide if you keep them at a constant room temperature.
• Bubble balloons – 3-10 days
• Orbz balloons – 3-10 days
• Balloon hoops/ hearts/ arches –over 4 weeks ( air filled )
• Foil bunches (helium) – 3-10 days
• Foil Number balloons (helium)– 2-3 days
• Latex Helium balloons – 10-12 hours (without treatment)
• Latex Helium Balloons- 2-6 days (with treatment)
• Giant Balloons – 10-12 hours (without treatment)
• Giant balloons confetti- 2-10 days (with treatment)
Please remember :
• Balloons are not toys and are for display purposes only.
• Helium balloons are intended for indoor use.
• Do not release outdoors. Pin it & bin it.
• Adults should supervise young children at all times when around helium balloons.
Our 200% warranty is offered ONLY if you let us know something is wrong, BEFORE your event is starting.